Answer every customer
Automated customer service
A front line that answers customer questions 24/7 on your website, by email and by text. It is trained on your own content, can look up orders and bookings, and hands off to a person when it should.
Who it is for
Is this a fit?
- Businesses that answer the same questions every day
- Teams that miss messages after hours or on weekends
- Stores that get frequent "where is my order?" questions
- Businesses that serve customers in English and French
What is included
What you get
Channels
Website chat, email and SMS. Phone answering is available on request.
Knowledge base
Trained on your own pages, policies and FAQs, so answers match how you actually do business.
Order and booking lookups
Answers order status and booking questions by reading from your store or booking system.
24/7, English and French
Answers at any hour, in the customer's language.
Human handoff
Passes the conversation to your team with the full history when a question needs a person.
Built on n8n
Workflows run on n8n with a chat and messaging layer, so you are not locked into one vendor.
Process
How it works
- 1
Assessment
Your top questions, channels, systems and escalation rules.
- 2
Knowledge base
We gather and clean your content and policies.
- 3
Build
Channels, lookups and handoff connected and tested.
- 4
Pilot
Run with your team watching, then adjust.
- 5
Tune
Monthly review of conversations, gaps and new answers.
Pricing
Sold alone or bundled
We quote this service on its own after a free assessment. It is also part of these Growth System tiers: Grow (chat and email), Automate (adds SMS and order lookups).
See Growth System pricingQuestions
Will customers know they are talking to an AI?
Yes. Every conversation says clearly that the customer is talking to an automated assistant and how to reach a person.
How do you handle privacy?
We design for PIPEDA and Quebec Law 25: collect only what is needed, tell customers how their information is used, and keep a person accountable for it.
What about texting customers?
Text replies answer messages customers send first. Any promotional texts or emails follow CASL, which means consent, identification and an easy way to unsubscribe.
What happens when it does not know the answer?
It says so, collects the details and hands the conversation to your team. It does not guess.
Free assessment
Not sure where to start?
Book a free assessment and we will tell you plainly what would make the biggest difference for your business, or take the Growth Audit to score yourself in about 3 minutes.